Internal environment/Organisational climate

Every two years we conduct a Global People Survey (GPS) to gain an understanding of the needs, motivation and satisfaction of our professionals. Based on the results, each department's leaders and respective business partners (Human Resources) design specific action plans aimed at improving these indicators.

The most recent GPS was conducted at the start of the 2014-2015 financial year and enjoyed 83% participation, with 2,600 professionals responding. The results show that employee satisfaction has improved across virtually all indicators, and especially Vision and Strategy.

Based on the results from the most recent survey, we began implementing action plans in 2014 in order to meet the expectations and needs of our various internal stakeholders. The main topics of the action plan are: Developing Performance, Engagement, Communication and Recognition & Rewards.

Improvements are being addressed in a number of ways, including: specific training focused on people management and geared to performance managers; meetings involving Audit, Tax and Advisory practice leads and their teams to discuss the Organisation's initiatives, strategies and results; business training programmes (Advisory Academy, Tax Business Academy and Elos, in partnership with Fundação Dom Cabral); KFleet, a corporate car benefit that has increased total compensation for managers and is unique among the Big Four; Talent Management (Agility); and the Purpose programme, focused on the sense of pride in being part of KPMG.

We also have an annual Seniority Celebration in recognition of our professionals after five years with the Organisation.

Global People Survey Phases