Quality of service / Learning and professional development

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Reimbursement for external programmes

We have a policy of reimbursing professionals for undergraduate, graduate, specialist and language training programmes that are relevant to advancing their careers.

During the reporting period, we invested R$ 22.8 million in training and developing our professionals, delivering on average of 74 hours of training per person. This is well above the average of 40 hours per year required by the Brazilian Federal Accounting Council.